The Walmart store on Franklin Avenue was forced to close for 12 hours Wednesday because of problems with its registers.
“The registers went out at 3 a.m. and were not operational again until about 3 p.m.,” store manager Norma Soto said by phone.
She posted employees at entrances to the 24-hour superstore and placed signs on the glass doors informing customers of the situation and directing them to other Walmart locations in Bellmead and on Hewitt Drive, which experienced no glitches with their checkout machines.
Soto said Wal-Mart Stores, the parent company of the world’s largest retailer, occasionally makes systemwide adjustments to store registers that typically last 15 to 20 minutes.
“But this one went on and on,” said Soto, adding she heard that scattered other Walmart locations around the country also suffered shutdowns.
Calls Wednesday afternoon to the media relations department for Wal-Mart Stores were not returned.
“This has not been a good day,” Soto said mid-afternoon. “The good thing to report is that the registers are back up.”
A customer who visited the store about 2 p.m. told the Tribune-Herald, “There were about 10 cars in the parking lot, and it’s usually packed.”
Soto declined to hazard a guess on the number of customers and transactions the store lost.
Managers at the Walmart locations on Hewitt Drive said they would have no comment on whether their stores’ sales or traffic volume showed an increase.
At the Bellmead store, “We knew about the closing on Franklin Avenue, but I don’t think it has made a difference here,” assistant manager Stella Gonzalez said.